Frequently Asked Questions
Everything you need to know about shopping with Perfora.
How long does shipping typically take?
Orders are processed within 24 hours. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and have the original tags attached to be eligible for a full refund or exchange.
How do I determine my correct size?
We provide a detailed sizing guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or sizing down for a tailored look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted for your security.
Are your materials ethically sourced?
Yes, Perfora is committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly fabrics whenever possible.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.